Terms

TOTIARAN

General Booking Conditions

1. Booking Details

2026 - 2027 Season

Baqueira Beret Aran Valley

When making a booking on our website, your full details will be requested. The provision of all required data is mandatory to validate the legitimacy of the booking. Only the holidaymaker who made the booking may modify or cancel it.

The primary guest and booking holder must be over 25 years old. Otherwise, the booking will be cancelled with no right to a refund.

Bookings from groups of young people with guests under 25 years of age are not accepted. In the event of deceit or fraudulent documentation, access to the accommodation will be denied on the day of arrival with no right to a refund.

Should you have any questions, please contact our booking department: Telephone: +34 973 644 787 Email: reservas@totiaranalquilerbaqueira.com

2. Payment System - Avantio Payments

Upon completing your booking, you must link a bank card (debit or credit), even if you choose to pay by bank transfer. This card will be used for the payment and refund of the security deposit, as well as for any outstanding charges according to your booking conditions.

Available payment methods:

• Payment by bank card (debit or credit): charges are made automatically on the dates established according to the season.

• Payment by bank transfer: you have a maximum period of 72 hours from making the provisional booking to send the proof of payment to reservas@totiaranalquilerbaqueira.com. If it is not received within this period, the booking will be automatically cancelled with no right to a refund.

In the event of an automatic payment failure, you will receive a notification by email. If the payment is not settled within 72 hours, the booking will be cancelled with no right to a refund.

We do not accept: American Express, prepaid/preloaded cards or cards with dynamic card numbers (cvv).

3. Authorisation of Charges

By making a booking, you authorise Totiaran S.L. to make the corresponding charges to your payment card, including additional charges for extras purchased online. The security of your data is guaranteed through SSL protocols.

4. Payment Conditions by Season

4.1 High Season: Christmas, New Year, Epiphany and Half-Term Weeks

Dates:

• Christmas and New Year: from 20 December 2026 to 5 January 2027.

• Epiphany: from 6 to 10 January 2027.

• Half-Term Week: from 6 to 28 February 2027.

Payment conditions:

• Step 1: 50% of the total amount | Upon booking

• Step 2: Remaining 50% (100% total) | 42 days prior to arrival (when the booking can no longer be cancelled)

Cancellation policy - High Season: You can cancel up to 42 days prior to your arrival date. The total amount paid will be refunded, minus a 3% fee corresponding to payment transmission rates. Refunds are processed within 5 working days to the same card used for payment.

4.2 Other Seasons

Dates:

• Mid Season: intermediate weeks of January and February-March 2027 (please check the calendar).

• Low Season: lower demand weeks of January, February and March 2027 (please check the calendar).

• Promotional Season: from the closing of the ski resort until 30 June and from 23 August until November 2027. A promotional rate is applied outside the winter season to maintain the competitiveness of the accommodation.

• Summer Season: from 1 July to 22 August.

Payment conditions:

• Step 1: 25% of the total amount | Upon booking

• Step 2: Additional 35% | 45 days prior to arrival

• Step 3: Remaining 40% (100% total) | 16 days prior to arrival (when the booking can no longer be cancelled)

Cancellation policy - Mid, Low and Promotional Season: You can cancel up to 15 days prior to your arrival date. The total amount paid will be refunded, minus a 3% fee corresponding to payment transmission rates. Refunds are processed within 5 working days to the same card used for payment.

IMPORTANT: The final payment for each season is collected at the exact moment the booking can no longer be cancelled without penalty. From that point onwards, the total amount paid is non-refundable, except in the cases expressly stated in these conditions.

5. Booking Statuses

• Confirmed Booking (Reserva Confirmada): once the booking is made, the system automatically collects the first payment and you will receive a confirmation email with your booking reference number.

• Paid Booking (Reserva Pagada): when all payments have been successfully issued.

• Cancelled Booking (Reserva Cancelada): the system may cancel a booking due to non-payment. You may also request a cancellation via email at reservas@totiaranalquilerbaqueira.com.

6. Grace Period

You have a grace period of exactly 24 hours from the moment of booking to cancel without penalty. To do so, send an email to reservas@totiaranalquilerbaqueira.com; 100% of the amount paid will be refunded via the same payment method. During this period, the system might also automatically cancel the booking if it detects an error during processing.

7. Security Deposit

All bookings require the payment of a security deposit, the amount of which depends on the property rented. It will be pre-authorised or held via credit or debit card (Amex, prepaid cards or cards with dynamic card numbers are not accepted). The refund will be processed within a maximum period of 10 days from the key return at our offices and/or checkout notification.

8. Booking Changes and Amendments

• Change of accommodation: Once the booking is confirmed, no changes of accommodation are permitted at the client's initiative. A change will only be considered in the event of a cancellation by Totiaran due to force majeure or exceptional circumstances. In such cases, Totiaran will offer an alternative of equal or higher category at no additional cost to the client.

• Extension of stay: You may request to increase the number of nights, subject to calendar availability.

• No-Show: If you do not arrive on the check-in day, the total amount of the rental, including any extras, will be applied as a penalty. No returns or refunds are permitted.

9. Cancellations Policy

• Cancellation requests: Cancellation requests must be made exclusively by email by replying to the booking confirmation email at reservas@totiaranalquilerbaqueira.com.

• Cancellations by Totiaran: Totiaran reserves the right to cancel a booking with a minimum of 60 days' notice. In such cases, the client will be notified and 100% of the amount collected will be refunded within 5 working days. If the reason for cancellation is that the client does not meet the booking conditions and it is past the free cancellation window (for example, a youth group booking made by someone under 25), the total amount paid will be retained.

• Non-accepted reasons for cancellation: Cancellations will not be accepted due to weather conditions, illness and/or accidents, or any other circumstance not covered by these policies.

Totiaran recommends taking out travel cancellation insurance, which is also available when making your booking on our website. Any cancellation, including those caused by force majeure, will be subject to the cancellation policy detailed herein.

• Accommodation unavailable due to force majeure: If, after receiving confirmation, the reserved accommodation becomes unavailable due to force majeure (breakdowns, damage or other circumstances), Totiaran will offer alternative accommodation of similar characteristics and price in the nearest available building, development or village. If the client rejects this option, they may cancel without penalty and will receive a 100% refund of the amount paid.

10. Check-In and Check-Out

• Check-in time: Arrival at the accommodation is between 17:00 and 21:00. Totiaran will hand over the keys within this timeframe. An exact time cannot be guaranteed, as it depends on the season of your booking.

• IMPORTANT NOTE: We do not hold ourselves responsible for any incidents arising from arrivals at the accommodation after 23:00. If necessary, a member of our team will assist you.

• Check-out time: Departure is always at 11:00. You must return all sets of keys to the office by this time. Failure to return the keys on time will result in a €100 penalty deducted from the security deposit.

  • Departure between 12:00 and 15:00: the corresponding late check-out fee will be deducted from the security deposit.

  • Departure after 15:00: the cost of an additional night will be charged.

  • To avoid any issues, please contact +34 973 644 787 or our WhatsApp at +34 609 334 226.

• Online Check-In: Upon booking, you will receive access to the Guest Area (Intranet). Authorities require the registration of all guests, including ID (Spanish citizens) and/or passport (foreign nationals) details. Any persons not registered will not be covered by the property's insurance.

• Key collection and return: Keys must ALWAYS be collected from and returned to the Totiaran offices. For accommodations in villages outside Baqueira, please notify +34 973 644 787 if you need to leave the keys inside the house (this is not always possible). If you need to collect the keys outside office hours, please notify us in advance during opening hours to receive instructions. Our Baqueira office is equipped with key boxes featuring electronic locks.

11. Usage Penalties (deductible from the security deposit)

The full list of House Rules and Terms of Use can be found in the Guest Area. By making a booking, you accept these rules.

• Breakages, burns or damage to furniture: Amount according to the assessment of the damage.

• Departure without tidying up / uncleaned dishes / rubbish left inside: Extra cleaning hours charged.

• Key not returned or returned past the deadline: €100 per set.

• Loss of parking card or resort transport card: €25 per card.

• Loss of ski locker key: €20 per key.

• Presence of pets without prior authorisation: 100% of the security deposit + additional damages up to €2,500.

Reporting incidents upon arrival: You have 24 hours from arrival to report any defects. This must always be done via WhatsApp to +34 609 334 226, attaching a photo. After this period, any damage found will be attributed to the client.

12. Extras and Additional Services

You may purchase the following extras when making your booking or via the Guest Area. You can cancel the purchase of services up to 24 hours prior to your arrival date; no refunds are allowed after this deadline.

Firewood and Heating:

• Firewood Pack: €15

• Firewood + Kindling Pack: €23

Late Check-Out:

• Late Check-Out until 13:00: €50

• Late Check-Out until 15:00: €90 (Service under prior request. Subject to availability)

Parking and Ski Locker: Hours of use: from 15:00 on the start day until 14:00 on the following day.

• Extra parking space: €24 / night

• Ski locker - Val de Ruda Development: €15 / night

• Extra Parking + Val de Ruda Ski Locker Pack: €35 / night (Under request. Subject to availability)

Cleaning:

• Daily cleaning: According to the type of apartment (please check when booking). (Under prior request. Subject to availability)

Valleys Baskets and Hampers:

• Aran Valley local products basket: €45

• Gourmet Basket: €75

• Moët + Chocolates Basket: €95

Baby Equipment:

• Baby cot + Sheets: Included free of charge

• High chair: Included free of charge

Gastronomy and Leisure:

• Breakfast Pack: Check availability and price

• Raclette Hire (per night): €3 (collection and return at the office)

• Fondue Hire (per night): €3 (collection and return at the office)

13. Ski Equipment Hire - Toti Ski Urgent

Clients with a booking at totiaranalquilerbaqueira.com enjoy a 25% discount on equipment hire at Toti Ski Urgent (www.totiskiurgent.com).

If you purchase a hire set for a specific number of days, no changes or refunds will be allowed for any unused days. You may cancel the purchase up to one day before the start of the hire. No refunds are allowed after this deadline.

Ski Lessons - Era Escola: Lessons and courses with Era Escola have a 10% discount when booked through Totiaran. Cancellations must be consulted directly with Era Escola.

14. Accommodation Rules of Use

The full list of House Rules and Terms of Use is available in the Guest Area. By making a booking, you agree to comply with them in their entirety. The main rules are summarised below:

• You must leave the accommodation tidy upon departure. No dishes or utensils may be left in the sink or oven; please use the dishwasher.

• No rubbish bags may be left inside the accommodation.

• Keys must not be left in the lock on the inside of the accommodation door. The client will be held responsible for any damage or breakage caused to the lock.

• Presence of pets: bringing an animal without prior authorisation from Totiaran will result in the forfeiture of 100% of the security deposit, plus additional charges for damages up to €2,500.

15. Contact Details

• Address: C/ Perimetrau, s/n, Local 3 (opposite the gondola lift roundabout) 25598 Baqueira Beret, Lleida

• Telephone: +34 973 644 787

• Bookings Email: reservas@totiaranalquilerbaqueira.com

• Incidents WhatsApp: +34 609 334 226

• Website: www.totiaranalquilerbaqueira.com

   

Customer Service Hours:

• Winter: Monday to Sunday, from 09:00 to 21:00.

• From the closing of the resort until 30 June: Monday to Friday, from 09:00 to 17:00.

• July and August: from 09:00 to 19:00.

• From 1 September until 30 November: Monday to Friday, from 09:00 to 17:00.

Totiaran Group SL Season 2026-2027 All rights reserved.