Cookies Policy


Totiaran Website

In accordance with the provisions of the LSSI-CE and in application of our personal data security policy, established according to RD 994/1999, we inform you that the company Totiaran has its registered office in C / Claverola 12 CP: 25598 Salardú (Lleida) . Its CIF number is B-25673039, and is registered in the Mercantile Registry of Lleida, Volume 1163, Folio 75, Page L-23.085 1st registration. Users may address their requests, issues and complaints by the following means: By mail: TOTIARAN, S.L. C / Perimetrau s / n, Port de la Bonaigua Building, Local 3J, 25598 Baqueira Beret. By email: info@totiaranalquilerbaqueira.com or by phone: (+34) 973 64 47 87

 

Terms and Conditions

General Conditions of Use and Access

Acceptance

These General Conditions regulate the access and proper use of the Web www.totiaranalquilerbaqueira.com (hereinafter “the Web”). This website has been created to publicize and allow Internet users to access the information, activities, products and services of Totiaran Alquiler Baqueira in Baqueira and the Aran Valley (hereinafter Totiaran or the “Company” ).

Purpose

The materials featured in this website are provided exclusively for informational purposes. The visualization, printing and partial downloading of the content of the Web is allowed, solely and exclusively for personal or professional purposes. Commercial use, distribution or public display, transformation or decompilation of its contents is strictly prohibited. Some products or services offered on the Web may not be available in your country of access. Totiaran reserves the right to modify, at any time, and without prior notice, the design, configuration, texts, images or the general or particular conditions applicable to the Website, and may temporarily or permanently interrupt, according to its good judgment, access to the Website, as well as the provision of any or all of the services provided through it at any time and without prior notice.

Intellectual property

The content of this Website, such as text, images, code or any other material contained in or related to it is the property of Totiaran. The mentioned trademarks are property of Totiaran or their respective owners. The total or partial reproduction of this Website, its reproduction, transmission or storage by any means or in any place, except those allowed under these general conditions or by law is prohibited. The user can view, print or download on his personal computer a total or partial copy of the contents of this Website only for his personal or professional use, provided that it has no commercial purposes and does not modify the materials in any way, and maintains Totiaran’s trademarks or any other legal notice on intellectual property rights intact. The creation of links (“links”) to this Website is allowed, provided they are to the main page. Deep links to other pages ("deep link"), their framing, and any other unauthorized ones are strictly prohibited. In this sense, those who wish to establish a 'link' or hyperlink between their website and this website must obtain the express and written authorization of Totiaran, without implying a relationship between Totiaran and the owner of the page on which the link is established, nor the approval or acceptance by Totiaran of its contents or services. It is not allowed the incorporation, even partial, of the content of this website to any other work, website or content, either on paper or in electronic format. Specifically, but not exclusively, no part of the contents of the Website may be copied or distributed in any way for commercial use.

Warranty

Visitors use this website at their own risk. The Web is served “as is”, without any other guarantee nor requirement in favor of the user, express or implied. The Company refuses to grant, therefore, any guarantee with respect to this Web site, nor to any third party with which it could link, including any information, material or other content, neither express nor implied. Without in any way it can be considered exclusively, the Company refuses to grant the user any guarantee for browser malfunction, virus, operating system inadequacy, or any other cause that could have caused any damage to the user. This Website may contain links to other websites. No guarantee protects the user with respect to these links. In no case may Totiaran be responsible for third party services or websites.

Responsibility

The Company, its employees, collaborators or contractors will not be liable for any consequences, damages or losses that may arise from the access or use by users, nor is it responsible for any security errors or for the damages that may occur, causes, maybe to the user's computer system (hardware and software), or to the files or documents stored therein.

Privacy Policy

In accordance with current regulations on protection of personal data, Totiaran informs its users that their personal data transmitted when filling out the forms on the Web, will be stored in an electronic file, created and maintained under the responsibility of the Company and registered in the Agency Data Protection. The Company may process this information both to respond to your requests for information and to send them, by any means, including e-mail, information on products and services that the company considers may be of interest to the user. The User is expressly authorizing the sending of commercial information by e-mail. The Company understands that the data provided is confidential, and will use all technical and human resources to prevent unauthorized access, as well as any alteration or loss of data. The personal data provided will not be transferred to third parties under any circumstances. Users can exercise their right of access, modification or elimination, requesting it in writing by mail (info@totiaranalquilerbaqueira.com) or by mail: TOTIARAN, S.L. C / Perimetrau s / n, Port de la Bonaigua Building, Local 3J, 25598 Baqueira Beret.

Jurisdiction and Competition

These conditions are governed by Spanish law. Any dispute or claim arising from or related to these conditions of use will be governed by Spanish Law, being the courts and tribunals of Vielha, or, at the Company's discretion, the arbitration through ARBITEC rules, the only ones competent to know the matter .

 

Booking Conditions (Accommodation)

INFORMATION OF INTEREST

At the time of arrival we will greet you in our Totiaran Office with the address C / Perimetrau, s/n, Building Port de la Bonaigua - Local 3 and its telephone number is +34 973 644 787 or + 34 609 132 129.

RESERVATIONS

In order to confirm the reservation, a 25% deposit must be made when making the reservation via credit card. The payment of the reservation will be made through a secure and confidential payment gateway, owned by Banco Santander. The rest of the reservation, together with the deposit, will be paid upon arrival or you can also call us to make it prior to check-in by bank transfer or by phone with a credit card.

In both cases, the reservation will be effective only upon receipt of the prepayment and the sending of an automatic confirmation via email with all the details of your reservation.

ENTRANCE TO THE APARTMENT

To take the keys, please come to our offices in C / Perimetrau s/n, Building Port de la Bonaigua, Local 3J (in front of the roundabout of the cable car), 25598 Baqueira Beret. Customer service hours are from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 7:00 p.m. Outside these office hours, the keys will be left in an envelope inside one of our electronic mailboxes located at the entrance of our office.

For the delivery of the mailbox code, please notify us by telephone at: + 34 973 644 787 or mobile: + 34 609 132 129.

In any case, please let us know by email the approximate time of your arrival, if possible, the day before the start of your trip.

During peak season, the keys will be delivered in strict order of arrival. At the time of check-in after making the payment you will be given the keys and a map with the location of your apartment and everything related to the use of it will be explained.

In case you plan to arrive earlier, please give us a call and we will do our best to advance your entry. On the day of your arrival, you can access the rented apartment from 5:00 p.m. and without a deadline for check-in. If the entry is done after 7pm, closing time of our office, you will have at your disposal an electronic mailbox where you can find an envelope with the keys and a plan of how to get to your apartment. 

APARTMENT EQUIPMENT

Our apartments have a set of sheets per bed and a set of towels per person. As cleaning items we offer a dishwasher tablet and a roll of toilet paper in each of the bathrooms. Remember to bring everything you need for your stay.

TOURIST TAX

The current regulation in Catalonia, imply the payment of a tourist fee of 0.90€ per day of stay and guest of accommodation for people over 16 years of age, up to a maximum of 7 days. The tourist fee is not included in the price of the reservation, and will be paid at the time of check-in at the TOTIARAN Office upon arrival.

For more information, please go to the official website of the Generalitat de Catalunya.

NUMBER AND GUEST IDENTITY

When booking, you must specify the exact number of people who will use the apartment. The number of people who can use the apartment (adults and children) may not exceed the number of people admitted in the conditions of the apartment, except in the case of children under two years of age sleeping in a crib.

In case of breach of this obligation we reserve the right, at our own discretion, to terminate the contract and ask you to leave the apartment. In addition, you will not be entitled to any claim or compensation. In the case of needing a cot or high chair, please request it beforehand at the time of making the reservation or later via email.

PETS

We inform you that pets are NOT allowed in all apartments, so please let us know in advance because they are only allowed if we have an authorization from the owner.

The deposit with a pet will be 500€.

In the case to breach this rule, Totiaran may request the client to leave the apartment without any compensation.

APARTMENT DEPARTURE

Check-out and key delivery will take place at the TOTI ARAN office at C / Perimetrau s / n, Building Port de la Bonaigua, Local 3J (in front of the roundabout of the cable car), 25598 Baqueira Beret. Customer service hours are from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 7:00 p.m. The day of your departure you must leave the apartment before 11:00 hours.

Any unauthorized departure between 11:00 and 13:00 will have a surcharge of 30€ per hour. If you need to leave later than the stipulated time, please let us know at the time of your reservation or upon check-in and we will try to accommodate you whenever possible.

There is the possibility of a late check-out at 3 pm paying a 120€ surcharge.

DEPOSIT OR GUARANTEE

At check-in, a deposit will be required to enter the apartment which according to rented apartment varies between 200€ and 500€. By accepting our terms and conditions the reservation holder agrees to take full responsibility of the damages caused by him/her or by any of the companions during the stay.

The deposit will be returned once TOTIARAN has verified that the rented property has not been damaged and is in the same conditions and state of cleanliness that was delivered.

For the payment of the deposit it must be done by credit card.

CLEANING

Please leave the apartment in a state of cleanliness similar to the one you’ve found. Otherwise, TOTIARAN reserves the right to withhold a portion of the deposit as penalty and cleaning fee. The amount will depend on the state of cleanliness of the apartment.

BEHAVIOR IN THE APARTMENT

Riots, loud music and parties are totally prohibited. From 22:00 PM to 09:00 AM the rules of rest must be respected. We appreciate your collaboration at this point and hope you understand that the residents' night rest should be respected.

The person signing the rental agreement will be responsible for the correct behavior of all the people who accompany him/her. In the event of breaking the rules, TOTIARAN may request the client and the other guest to leave the apartment without any compensation. This will also mean the loss of prepaid rent and the refundable security deposit. Also, remember that when booking with TOTIARAN you accept our terms and conditions, and consequently, you will be expected to comply strictly with these rules.

OTHER CONDITIONS OF USE

Please read TOTIARAN’s apartment rules carefully. As a customer you are expected to respect the rules of the apartment.

Accessing the apartment with ski boots is not allowed. Please leave your ski equipment in the ski-lockers.

Please lower the heating thermostat to 19 degrees and turn off the lights when you leave the apartment. Remember to close the water taps well.

Do not forget to take the keys before leaving the apartment. Please inform us as soon as possible in case of loss of keys. In this case, the lock must be changed, the cost of which will be at your expense.

Be sure to use the dishwasher with the right product.

Please do not smoke in the apartment. It is allowed to smoke on the balcony, on the terrace or outside. Do not throw cigarette ends on the street or landscaped flower beds.

 

RESPONSIBILITY

Neither TOTIARAN nor the owner of the apartment is responsible for any damage, direct or indirect, that may be caused as a result of misuse by the client. Included in this section, without limitation of any kind are losses due to fire, theft, accidents or other damages caused by the accommodation or disappearance of objects. In this sense, TOTIARAN will not be responsible for the disappearance of any type of valuables during the client's stay.

At the end of your stay, TOTIARAN will verify the situation of the apartment, and if necessary, deduct the amount of damage caused while the clients stay. The client must immediately notify TOTIARAN of any damage caused to the apartment or its accessories, furniture, and the like.

In case of any violation of the aforementioned obligations, TOTIARAN may ask the client to leave the apartment without the client having the right to claim any compensation.

OUR WEB

All apartment descriptions and information will apply to published apartments. Although TOTIARAN takes special care to keep all the information updated and correct, it will not be responsible for any errors or omissions that may arise.

TOTIARAN reserves the right to change the information published on the website at any time, including prices, descriptions, and photographs.

TOTIARAN reserves the right to update the terms and conditions at any time based on the interests of the company and its business. Accepting the use of our Website, consent to this type of change. In the event that they are originated by a third party, this will be the one to which you must go to ask for responsibilities.

LOPD CLAUSE

In accordance with the provisions of the current legislation on the Protection of Personal Data, you are informed, and accept the incorporation of your data, for the sole purpose of performing the entrusted management, informing and maintaining the business relationship, in the automated file responsibility of TOTIARAN, SL to whom you can go to exercise the rights of access, rectification, cancellation and opposition contained in the Law by mail to the following address: C / PERIMETRAU S / N BUILDING PORT DE LA BONAIGUA LOCAL 3J CP .: 25598 BAQUEIRA BERET (Lleida), or to the email address info@totiaranalquilerbaqueira.com

Likewise, it expressly authorizes TOTIARAN, S.L. to transfer your personal data to collaborators and banking entities for the fulfillment of this contract and for billing and collection purposes, respectively.

In compliance with the provisions of article 21 of Law 34/2002 on services of the information society and electronic commerce, if you do not wish to receive more information about our services, you can unsubscribe at the following email address info@totiaranalquilerbaqueira.com, indicating in the subject "unsubscribe" or "do not send emails".

 

Cancellation Policy (Accommodation)

CHANGES AND CANCELLATIONS

All cancellations or changes must be made in writing via e-mail. Cancellations or changes by phone are not accepted.

In case of cancellation, the deposit paid in advance will not be refunded. Only in the event that the cancellation is communicated to TOTIARAN with 30 days or more before the start of the rental period, TOTIARAN will refund the full amount of the reservation deposit, less the management costs incurred by the cancellation itself (commissions banking, etc.…).

If the client changes the dates or the apartment, it will be understood as a new reservation and will be subject to the cancellation conditions.

Cancellations are not accepted due to weather conditions or illness. It is recommended to take out travel cancellation insurance. Any cancellation, including force majeure, will be subject to our clear and simple cancellation policy mentioned here.

If after receiving the confirmation email due to force majeure (breakdown or other damage to the accommodation) the apartment or house reserved cannot be offered, TOTIARAN undertakes to offer another of the same characteristics and price in the nearest available building. If the client rejects this option, he can cancel his reservation without penalty.