IMPORTANT NOTE - If Baqueira ski Station close, we will refund your payments deducting the 3% of transation fee.
GENERAL CONDITIONS FOR ONLINE RESERVATIONS ON THE TOTIARAN WEBSITE
Payment Rules According to Season and Cancellations
There are 3 seasons for payments: In Winter: 1) High 2) Regular & 3) Spring-Summer
2. Regular & Spring-Summer Season: All dates of stay outside the winter High season
The system will charge you:
Step 1: 25% when booking
Step 2: 35% 20 days before your arrival on
Step 3: 40% On the day of your arrival
Cancellations in Regular Season: Up to 15 days before your arrival in winter time not in high season and 5 days before arrilval in summer time, you can cancel and the total amount paid will be refunded, discounting the 3% of the payment transmission rates. Refunds are made within 5 business days, to the same card with which you paid.
3. Spring - Summer Season: From June 1 to September 30.
They are the same as those for the Regular Season.
4. Dates of mixed stay: If your reservation has dates of both seasons, the payment policy will apply on the start date.
5. Reservation Status
** Grace Period: In the first 24 hours sharp, if you have made your reservation if you want to cancel it, you can do so; You just have to send an email and 100% of the reservation will be returned in the same payment channel. In this period, the system could also cancel your reservation if it has been accepted by mistake.
6. Payment methods: The system only allows payments with a Credit / Debit payment card in the Avantio Payments online payment gateway (Amex is not accepted). If the system has faults, you can always call the offices +34.973 64 47 87 to be able to give a card and charge you through our physical POS, or via online virtual POS.
7. Security Deposit: Any reservation implies the payment of a security deposit. The deposit will always be paid by credit card, with the last payment. The refund of the deposit will be made from 72 hours from the day of departure. In case of reserving a house, from the 4th. day. The times are always from when you return the keys to the offices and / or notify us of your departure.
8. Accommodation: They are not allowed, except for cancellation by Totiaran. It is not allowed to change accommodation.
9. Increase the number of nights: You can request it, it will depend on the dates available in the calendar.
10. Eliminate number of nights: Only 42 days in advance and will depend on the minimum stay rule. Please take this into account.
11. CREDIT BONUS: Totiaran may give these bonuses in the following cases:
a) For the spring - summer season 2020 (05/01 to 09/30): If due to Covid19 issues you canceled at the last minute, (after 5 days before your arrival) we can give you a credit voucher for the total amount paid so that it can only be used in a new reservation.
b) If in this winter 2020/2021 the holder of the reservation will be officially confined under medical certification; You can request a credit voucher.
12. No - show: If you do not show up on the day of entry, you will be charged the total amount of the rental with extras as a penalty. This applies to any of the 3 seasons. Returns and refunds are not allowed.
13. Cancellation requests must always be requested via email.
14. Cancellations by Totiaran: With a minimum of 60 days of your arrival date, Totiaran may cancel your reservation, notify the client and refund 100% of the amount charged.
15. Cancellations due to weather conditions or illness or any circumstance are not accepted. It is recommended to take out travel cancellation insurance. Any cancellation, such as those caused by force majeure, will be subject to our clear and simple cancellation policy mentioned here.
16. After receiving the confirmation email, if due to force majeure the home is not suitable (Breakdowns, damage to the accommodation, or any other) and the reserved accommodation cannot be offered, TOTIARAN undertakes to offer another of the same features and price in the closest available building. If the client rejects this option, they can cancel their reservation without any penalty and Totiaran will refund 100% of the amount paid.
PENALTIES FOR HOUSE USE, DEDUCTIBLE FROM THE DEPOSIT
Please avoid incidents and respect the proper use of the house to avoid any penalty.
CHECK IN ONLINE AND ENTRANCE TO THE HOUSE
1. When making the reservation, you will receive a confirmation email where you will find access to the "Guest Intranet" where you must register and then insert all the data of the DNIs for Spanish and / or passports for non-EU citizens; of each of the members of the reserve. It is mandatory to check-in online on the Guest's Intranet, otherwise you will be automatically penalized with € 50 of the deposit. Due to the circumstances of the pandemic, please check-in online.
2. Inside the Guest Intranet you will find all the rules of use of the house. Make sure to follow them strictly.
3. The entrance to the accommodation is from 17:00. Departure is at 11:00 hrs.
4. Key collection: You should always collect them at the Totiaran offices. The return will always be at the offices except for the accommodation located in the towns of: Tredos, Arties, Unha, Salardú, Bagergue, Gessa and Vielha, where you must notify that you leave the keys inside the house. If you don't return the keys before 11am. The late check-out amount will be automatically deducted from the deposit. We ask to avoid incidents.
5. Key collection out of hours: If you collect the keys after office hours, you must notify at least 3 hours in advance to send you directions by WhatsApp where to pick up the envelope in our mailbox next to the office door.
ONLINE EXTRAS PURCHASES